Returns & Refunds
We stand behind every product we make. Your satisfaction is our promise.
Last Updated: April 2026
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Step 1
Take photos
📧
Step 2
Email within 7 days
✅
Step 3
Verification
💰
Step 4
Refund processed
✅ When You Can Return / Get a Refund
- Damaged product (broken jar, leakage)
- Wrong product delivered
- Expired product
- Quality issue verified by our team
Return request must be raised within 7 days of delivery.
❌ When Returns Are Not Accepted
- Product consumed more than 25%
- Change of mind
- Incorrect address entered
- Natural variation in ghee/jaggery
- Request after 7 days
How to Initiate a Return
- Email: contact@hilbornlife.com
- Subject: Return Request – Order #[ID]
- Attach photos/videos
- Include name, order ID, phone
- Response within 24–48 hrs
📞 +91 9315779045 (Mon–Sat, 10 AM – 6 PM)
Refund Process
- Processed within 5–7 business days
- Online payments → original method
- COD → bank/UPI transfer
- Email confirmation provided
- Razorpay may take 2–3 extra days
Replacement Option
We prefer sending a free replacement instead of refund for better experience.
Still have questions?
📧 contact@hilbornlife.com
📞 +91 9315779045